Job ID: 1004
Location: FL/GA/TN/NE/CA
Full/Part Time: Full-Time
Regular/Temporary: Regular
Position reports to:  Crew Manager

Position Summary:

This position has primarily responsible for assuring continuity of service during Deep Fiber Solutions’ (DFS) fiber construction in core extracted coax technology in cable operator hybrid fiber-coax (HFC) networks. Provides jobsite leadership in the planning for the provision of temporary service and then converts service to fiber-optic infrastructure by splicing fibers and electronics after fiber installation is completed. After splicing, reactivates service to customers on the new fiber-optic network, coordinating with the cable operator to transition customers to new nodes when appropriate.

Responsibilities:

  • As a senior DFS representative at the jobsite, maintains a high level of customer relations to enhance the DFS and cable operator brands.
  • May be required to assume the duties of the Crew Manager in her/his absence.
  • Manages work to prevent service outages.
  • Ensures efficient splicing project scheduling to achieve maximum converted network productivity.
  • Provides fiber splicing production reporting for accurate billing, inventory management and productivity measures.
  • Has primary responsibility for converted network performance.
  • Troubleshoots network issues and proposes solutions.
  • Reads, interprets and executes network designs consistent with the DFS playbook.
  • Recommends improvements to DFS methods and procedures, standards and documentation, tools and operational support systems to produce maximum effectiveness/efficiency and a quality customer experience.
  • Promotes safety awareness, and adherence to the DFS Safety and Loss Control Program in order to provide a work environment free from injury.
  • Consults with the Crew Manager to define key performance indicators and service levels, create a process framework and initiate improvement activities to achieve optimum production.
  • Maintains and safeguards DFS vehicles, equipment and tools.
  • Other duties as assigned.

Minimum Qualifications:

  • A minimum of 5 years of senior technical experience with hybrid fiber-coax network maintenance and/or construction.
  • A minimum of 3 years of relevant splicing experience in construction or fiber optic network operations.
  • Able to perform Tech II and Tech I assignments, including span qualification, pot holing, ejecting the coax core and fiber installation.
  • Deep operating knowledge of fusion splicing equipment, methods and measurements.
  • Working knowledge of optical time-domain reflectometer (OTDR) and fiber installation equipment.
  • Thorough knowledge of HFC networks and optical design and a working knowledge of current fiber optic network technologies and associated designs.
  • Ability to utilize people, project tools and technologies to complete projects in a successful and timely manner.
  • Ability to communicate observations, findings and results and address open issues and resolve problems.
  • Goal oriented, self-starter capable of leading by example.
  • A pride in detailed reporting to support accurate billing, inventory requirements and team productivity.
  • Ability to communicate, solve problems, coach and train others.
  • Exhibit the highest level of professionalism and integrity in interactions with all levels of the organization, cable operator management and homeowners/customers.
  • Good verbal and written communication skills.
  • An unblemished driving record and a current driver’s license.
  • Telecom/Cable industry experience required.
  • A high school diploma or GED.
  • Our ideal applicants have worked for a cable operator in a senior technical field position, such as line technician.  You understand the importance of not interrupting a customer’s service.  You are familiar with cable electronics and have experience with fiber optics.

Deep Fiber Solutions is an Equal Opportunity Employer

candidates@deepfibersolutions.com